Frequently asked questions

We understand the funeral process can be stressful. Read through the frequently asked questions our Guardian Funerals arrangers get asked by families to help them create an honourable farewell for loved ones.

What do I need to do if I have to arrange a funeral?

The first step is to make contact with a funeral home. We are available by phone on 1300 181 300 24/7 and can arrange to bring your loved one into our care. From there, you will meet with your Guardian funeral arranger to make preparations for the funeral service. This meeting can be at one of our 13 locations, at your home or over the phone. 

What do I need to do if I have to arrange a funeral?

You can begin by selecting your preferred package online. Confirm your selection with a 10% deposit and our team will call you to organise next steps. Alternatively contact us on 1300 181 300 where we are here for your 24/7, to provide you guidance as you start to make arrangements for your loved one.

How much does a funeral cost?

At Guardian, our friendly team is dedicated to honouring cherished memories and are able to offer all inclusive cremation packages which you will find displayed on our website. We also offer fully tailored funeral services with flexible and transparent pricing which can be viewed by selecting your nearest Guardian location.

Are there any other costs I need to consider?

Our packages cover the main aspects of the funeral arrangement however you may want to consider some optional extras. These optional extras can be discussed with your funeral director during your arrangement meeting. 

Do I need to buy an urn?

Keeping your loved one's ashes in an urn is just one way of memorialising them. Alternatively, you can memorialise your loved one in within a permanent memorial at a memorial garden that friends and families can visit for years to come.

Do I need to buy a coffin?

Coffins are required for cremations and most burials. Some cultures and religions don't use coffins. Please speak to your Guardian funeral arranger if this is applicable to you as we can offer a respectful and considered service to meet your cultural and religious needs.

How do I write a eulogy?

A eulogy is a personal recount of your loved one's life so there is no right or wrong way to write a eulogy, but you may want to consider including the following details:

  • Any nicknames
  • Place of birth and parents
  • Siblings or close friends
  • Spouse and children
  • Hobbies or pastimes
  • Favourite joke or common sayings

Read more about how to write a eulogy here

How long does a funeral arrangement meeting take?

We ask that you allow 1 - 2 hours to meet with your funeral arranger. This will give you the necessary time to cover the essential details and plan a personalised funeral service that honours the life of your loved one

What happens at an arrangement meeting?

Your Guardian funeral arranger will support you from start to finish through the process of arranging the funeral service. There are important options to consider such as whether you would like a burial or cremation. We will guide you through completing important documents required for the funeral including registering the death and applying for the death certificate. We will work with you to set a date, time and place for the service as well as take you through personalised options like music, flowers, catering and video tributes.

What do I need to bring to an arrangement meeting?

An outfit for your loved one to wear on the day of the funeral service. You may also bring along perfume/cologne, cosmetics, and makeup, if you wish. You may also like to provide a recent photo to help with their presentation Information for the death registration such as personal and family details of your loved one. Documentation of any applicable prepaid funeral plan or a burial site reservation.

Can I attend an arrangement meeting via video call?

Yes. Once you have made contact with Guardian Funerals, your funeral arranger will be in contact to arrange a time and place for the arrangement meeting. At that point, you will be able to specify your preference for a video call.

What is a viewing?

A viewing is private time you can arrange with your loved one before the service. For some people, the viewing is important to have as a final opportunity to see their loved one again. Unlike a funeral service, a viewing is usually attended by only family and selected friends.

What happens if I get COVID before the service?

Our chapels are fitted with OneRoom video live streaming technology so family and friends who can't be at the service in person can still view from home.

What music can I play at the service?

You can choose what music is played at your service. You may already have some favourite songs in mind but if not we can help you make your selection.

Are funerals held on the weekend?

Majority of funeral services are held between Monday - Friday 9am - 5pm however we are able to accommodate weekend services. Your Guardian funeral arranger will help schedule a time that works best for you.

Does the funeral director register the death?

Yes. Your Guardian funeral arranger will apply for the death certificate on your behalf. You will need to provide us certain information about the person who as died so the application can be processed. Once finalised, the Registry will sent the certificate to you.

What information do I need for a death certificate?

  • Full name
  • Date of birth
  • Place of death
  • Residential address
  • Occupation during working life
  • Place of birth (city and country)
  • Marital status at time of death
  • All marriages (place of marriage – city, state & country, full name of spouse, age at the time of marriage)
  • Parents’ names and occupations, including mother’s maiden name
  • Children’s names, dates of birth and ages
  • Place of burial or cremation
  • Religion (if applicable)

What is a death certificate?

A Death Certificate is the official document produced by the state based Registry of Births, Deaths and Marriages to record all deaths that occur. This is different to the Cause of Death certificate that is given by a doctor at the time of death. You will need a death certificate for financial and legal reasons.

Who issues a death certificate?

A Death Certificate is produced by the Registry of Births, Deaths and Marriages within each state.

What is the difference between a cremation and burial?

Cremation offers a gentle and respectful process where the deceased's body is transformed into cremated remains. These remains can be kept in an urn, scattered in a meaningful location, or placed in various memorialization options. On the other hand, burial preserves the timeless tradition of interring the body in a designated plot, offering a physical space for family and friends to visit, reflect, and honour the memory of their loved one.

Can I scatter ashes anywhere?

Many families choose to scatter their loved one's ashes. If you choose to do so on public land you will need to obtain permission from the local council. If it’s on private land, then you’ll need to obtain permission from the owner. If you own the land yourself, then the decision is entirely yours.

Can I scatter ashes in the ocean?

In most cases ashes can be scattered at both private and public beaches and oceans. However, you will need to obtain permission from the local council or governing body before you do this.

Can you take ashes on a plane?

Most domestic and international flights will allow you to take ashes on flights. Get in touch with one of our experienced funeral directors for advice on what you will need to do. Otherwise, reach out to the airline you’re travelling with to ask them about their policies.

Can I divide ashes?

Yes. Some families choose to split the ashes of their loved one. Smaller urns are available to keep a portion of ashes.

Can ashes be mailed?

Technically yes, but many shipping and postal services don’t always allow it. It’s best to check with your chosen service provider to see if they allow this.

When will I get the ashes?

Ashes will be available for collection from the crematorium within the days following the funeral service. Your Guardian funeral arranger will give you the necessary contact details to arrange a date of collection.

What do the ashes come back to me in?

The ashes will be returned to you in a standard plastic container which will vary per crematorium. You can choose to memorialise your loved within a permanent memorial park or in an urn at your home. Some families also choose to scatter ashes at a meaningful location.

I've paid for my deposit online. When will I hear from my funeral arranger?

Your funeral director will contact you within 2 hours to finalise the details of the funeral arrangement provided your deposit was placed within business hours. If you need to contact them sooner, you can call 1300 181 300 24/7.

I've paid for my deposit online but I now want a refund. How can I get my deposit back?

Please refer to our terms of use policy here.

Your local Guardian is here for you. Call us 24/7 if you need assistance.